Agency Health Department

Contractor Optum Government Solutions

SWIFT Contract Number 182839

Project Name Staff Management Support Center

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: The purpose of this contract was to assist the Health Department with setting up and managing a call center for case investigation and contract tracing for COVID. It was necessary because of the public health pandemic.

Project Duration

Start Date Wed, 09/02/2020 - 00:00

Original end date Thu, 06/30/2022 - 00:00

Actual end date Thu, 12/31/2020 - 00:00

Did project finish on time? {Empty}

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $3930000

Amendments $1050048

Contract total $4980048

Did project finish within budget? Yes

What was the funding source? COVID Funding

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Chris Elvrum

Evaluator Email Address chris.elvrum@state.mn.us

Evaluate the contractor's timeliness Timeline was fine.

Evaluate the contractor's quality They did ok. They didn't always understand exactly what we needed and tried to go in different directions.

Evaluate the contractor's cost Costs were reasonable considering the scale.

Evaluate the contractor's overall performance They did ok.

Would you engage the contractor's services again? No

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): We ended it early.

Please rate the overall experience with the contractor 3 - neutral