Agency Human Services Dept

Contractor Social Solutions

SWIFT Contract Number 166537

Project Name Efforts to Outcome Evaluations

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: Provides evaluation work on the following grant programs in the division: Women's Recovery Services (WRS), Early Childhood Mental Health (ECMH) and SUD Prevention Services.

Project Duration

Start Date Tue, 08/31/2021 - 00:00

Original end date Wed, 08/31/2022 - 00:00

Actual end date Wed, 08/31/2022 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $253.295

Amendments {Empty}

Contract total $253295

Did project finish within budget? No

What was the funding source? Federal

Is this a sole source contract? Yes

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) ETO database platform is exclusively administered by Social Solutions.

Evaluator Name Jana Nicolaison

Evaluator Email Address jana.nicolaison@state.mn.us

Evaluate the contractor's timeliness Below average.

Evaluate the contractor's quality Below average.

Evaluate the contractor's cost Very high considering the lack of consistent and timely customer service support

Evaluate the contractor's overall performance Below average:
-can't open email from tribes
-basic user issues
-bad customer service, support is hit/miss
-being 'sold' to constantly upgrade services
-not getting data DHS needs
-can't organize survey's on homepage

Would you engage the contractor's services again? No

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): We have greatly reduced the level of programming and funding for FY23. We do not plan to utilize Social Solutions after the FY23 contract cycle is completed for WRS and ECMH and are instead moving to new platform still in development. The SUD prevention work has not experienced the same level of problems with Social Solutions, we will continue to evaluate and monitor their performance in FY23 and decide if we will continue our contract.

Please rate the overall experience with the contractor 2 - dissatisfied