Agency Human Services Dept

Contractor Netsmart

SWIFT Contract Number 149639

Project Name Electronic Health Record (EHR)

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: Contract to continue the use of the EHR which includes product licensing, cloud/hosting, professional services and various functions implemented over time that allow for the storage, retrieval and use of clinical information for the purpose of treating over 10K patients under the direction of DCT psychiatrist, psychologists, nurses, social workers and other professionals in a health care setting. Amendments have included new functionality, expansion of support, additional licensing, product maintenance, COVID protocols, etc. System is Priority 1 Health & Safety application and must be maintained without break 24/7/365.

Project Duration

Start Date Thu, 11/01/2018 - 00:00

Original end date Wed, 06/30/2021 - 00:00

Actual end date Thu, 06/30/2022 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $5401163.53

Amendments $347500

Contract total $5748663.53

Did project finish within budget? Yes

What was the funding source? state

Is this a sole source contract? Yes

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) This is an existing Electronic Health Record system already in place for DHS which has been functioning for nearly 20 years. No other product meets the specific need of the DCT administrations. New contract will re-establish the single source justification.

Evaluator Name Nathan Moracco

Evaluator Email Address nathan.a.moracco@state.mn.us

Evaluate the contractor's timeliness Good. Professional services were prompt with deliverables. Ongoing product hosting and general support was well managed.

Evaluate the contractor's quality Good. Professional services performed well. Projects were well run. Application generally performed as expected. Application has all the functionality needed to run an EHR.

Evaluate the contractor's cost Excellent. Compared to other major IT P1 systems, the applications is very cost-effective.

Evaluate the contractor's overall performance Good. Product and services delivered as expected. Project timelines where managed appropriately. Vendor and product met our needs.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): {Empty}

Please rate the overall experience with the contractor 5 - very satisfied