Agency MNIT

Contractor Microsoft Corporation

SWIFT Contract Number 188774

Project Name MNIT Vaccination Program (Enterprise) (3GA1W)

Project Number (if applicable) 1402

Summarize purpose of the contract, including why it was necessary: Partner with Microsoft (MCS) to configure and implement a MN Vaccine Registration and Administration System to support MN COVID-19 Vaccination Response. This project will be delivered in phases/sprints. The initial phase includes registration, waitlist, and information. Future phases will include system enhancements and additional configurable functionality including scheduling, clinics, and vaccine administration.

Project Duration

Start Date Mon, 02/01/2021 - 00:00

Original end date Mon, 01/31/2022 - 00:00

Actual end date Mon, 01/31/2022 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $526146

Amendments $613457.16

Contract total $1139603.16

Did project finish within budget? Yes

What was the funding source? State

Is this a sole source contract? Yes

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) Single Source and Emergency Authorization.
Necessary to quickly address the need to create a Minnesota vaccine registry related to COVID.
The work required for enterprise deployment and support requires the proprietary services of the vendor. Microsoft products are deployed enterprise wide as critical pieces of the state’s infrastructure. MNIT often needs to engage directly with the product developers to ensure we are deploying the best possible technical solutions for the state. Changes to products often require Microsoft engagement/approval and enhancements/new products often require Microsoft engagement prior to deployment. Licensing can be purchased through our enterprise license agreement, but a master services agreement is necessary for the level of professional services engagement we currently need.

Evaluator Name Erica Kramer

Evaluator Email Address erica.l.kramer@state.mn.us

Evaluate the contractor's timeliness The vendor responded to the aggressive timeline, adjusting to pull in the initial launch of the vaccine connector.

Evaluate the contractor's quality During development there were often defects and bugs introduced resulting in rework for vendor and a lack of trust on the project team’s part for a quality tool; this resulted in the need for the project team to complete multiple rounds of testing and retesting of the solution and completing spot checks of the solution on a daily basis.

Evaluate the contractor's cost Solution costs were in line with other vendors.

Evaluate the contractor's overall performance Satisfactory. Vendor responded to ever changing requirements and aggressive timeline for initial launch, although not always willingly. Post Go Live vendor was initially rigid in the approach to sprints and requirements; after many meetings the project team supporting the State of MN was replaced. Following the change in vendor staff the project moved forward with a much more collaborative and team approach.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): The vendor project team was replaced approximately 3 weeks into the project, this included Project Manager, Architect, and development leads. The initial project team was rigid in their approach and lacked understanding of the unique situation the project was in with regards to special requests from the Governor’s office and the need for a quick turnaround to meet these requests. The vendors development approach was not always conducive to or fluid enough to meet these requests in a timely manner.

Please rate the overall experience with the contractor 3 - neutral