Agency MNIT

Contractor Slalom, LLC

SWIFT Contract Number 184841

Project Name CICT Portal Development

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: Emergency development work to create a call center work assignment system for case investigation/contact tracing in support of the COVID-19 pandemic response effort.

Project Duration

Start Date Mon, 10/26/2020 - 00:00

Original end date Wed, 12/30/2020 - 00:00

Actual end date Wed, 06/30/2021 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $324000

Amendments $1380248

Contract total $1704248

Did project finish within budget? Yes

What was the funding source? State and Federal

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) This was not a Single Source contract per se, but the Minnesota Department of Administration approved an Emergency Authorization dated 10/20/2020 allowing this contract to move forward without a solicitation.

Evaluator Name Robert Maki

Evaluator Email Address robert.maki@state.mn.us

Evaluate the contractor's timeliness Slalom established milestones in their project plan and generally met them. They quickly assembled a team after contract award. They moved project contractual materials rapidly through their legal office, which was highly appreciated.

Evaluate the contractor's quality Slalom generally produced a good product, although there were times when misalignment occurred between parties on requirements. This could very well be a result of dynamically moving targets. I will say that the vendor team performed best when a highly skilled senior technical resource was available in a leadership role. Our MDH business partners have made it clear that specific, individual technical staff were key to success on the engagement.

Evaluate the contractor's cost Cost performance on the engagement was acceptable. The contract did see significant cost increases, but I think it is accurate that they were following our direction through contract amendments. We also did not have a good understanding of requirements/scope at the beginning of the engagement, which definitely played into the cost increases.

Evaluate the contractor's overall performance Given the emergency nature and fluidity of the situation, I feel they performed quite well. I would emphasize their adaptability as a key attribute. This probably owes in part to their use of Agile development methodologies, but also to their values as a company. They were able to smoothly redirect their efforts when called to do so. This was very impressive.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): None

Please rate the overall experience with the contractor 4 - satisfied