Agency Human Services Dept

Contractor ST Tech

SWIFT Contract Number 141723

Project Name General Ledger and fiscal control reporting

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: Provide a replacement of current general ledger and fiscal control reporting for the Direct Care and Treatment Division

Project Duration

Start Date Tue, 05/22/2018 - 00:00

Original end date Tue, 04/30/2019 - 00:00

Actual end date Tue, 06/30/2020 - 00:00

Did project finish on time? No

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $437940

Amendments $57600

Contract total $495540

Did project finish within budget? No

What was the funding source? State appropriated

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Nancy Thomas and Jay Brunner

Evaluator Email Address nancy.l.thomas@state.mn.us

Evaluate the contractor's timeliness Initial design and implementation of fusion cloud service and hub cloud service were completed within the Project Scope timeline. All remaining deliverables of the project scope were not completed at all or were completed and were not usable by DCT because of the extremely poor quality and usability of the format. Poor technical responses to functionality continued delays and limited the use of any deliverables.

Evaluate the contractor's quality The ST Tech design and implementation consultant for the fusion cloud service and hub was very good. He was knowledgeable and created the foundation we needed in Oracle. The remaining deliverables (importing of our data to Hub and cloud, a completed usable product, reporting, training and P&B) of the contract by ST Tech and their team were extremely poor quality (if done at all). In addition, minimal documentation of processes and 'user guides' which contributed to a lack of understanding and ability to train DCT users.

Evaluate the contractor's cost For the initial contract deliverables (including Oracle Licenses) and expertise of developing the Oracle product, the cost was reasonable.

Evaluate the contractor's overall performance Beyond the initial phase of design and creation of the Oracle foundation and Hub, the performance and deliverables were unacceptable. The full suite of expected functionality was not delivered nor was adequate documentation of progress. Communication with the contractor was uneven and incomplete.

Would you engage the contractor's services again? No

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): DCT did not make final 10% retainage fee payment.

Please rate the overall experience with the contractor 1 - very dissatisfied