Agency MNIT

Contractor Professional Consulting Inc.

SWIFT Contract Number 151207

Project Name Quality Assurance (QA) Analyst for Ongoing NewALIM

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: MNIT on behalf of MN Board of Medical Practice (BMP) and Board of Behavioral Health and Therapy (BBHT) is conducting an IT software development project, which will deliver a brand new licensing and disciplinary system, named NewALIMS, for these two Boards. During the current ongoing development process, MNIT required a full time quality assurance (QA) analyst, who could provide as needed QA tests and requirements fulfillment and defect tracking during the NewAILMS development period.

Project Duration

Start Date Thu, 12/20/2018 - 00:00

Original end date Wed, 12/18/2019 - 00:00

Actual end date Tue, 04/30/2019 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $136000.00

Amendments {Empty}

Contract total $136000.00

Did project finish within budget? Yes

What was the funding source? State

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Mark Chu

Evaluator Email Address mark.chu@state.mn.us

Evaluate the contractor's timeliness Contractor often looked at her cell phone during the work hour in office, per the staff who was sitting next to that contractor’s cube. Her timeliness was not good.

Evaluate the contractor's quality Contractor is a nice lady, who talked softly and politely. Contractor had communication issues, with business stakeholder/developers and IT staff, to understand the business requirements. Without knowing the requirements in detail, she couldn’t construct useful test cases.

Evaluate the contractor's cost The vendor, Professional Consulting Inc., submitted the cost at $68.00 an hour, which is below average QA consultant’s rate. The contractor mentioned that she was not aware of the contracted rate. When she knew the rate the first time, in a status meeting, she asked “ Is that the rate State pays to Professional Consulting Inc?” Then she broke into tears. (The contract amount and rate are public information)

Evaluate the contractor's overall performance She didn’t perform the desired testing cases, but reported she did. She was not motivated. State Business lead person / developers often complained about her lack of interest of trying to understand the business rules to be implemented in the system.

Would you engage the contractor's services again? No

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): {Empty}

Please rate the overall experience with the contractor 1 - very dissatisfied