Agency Veterans Affairs Dept

Contractor Pinnacle Quality Insight

SWIFT Contract Number 93216

Project Name Satisfaction Survey

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: The contractor conducted, analyzed and reported resident, family, and staff satisfaction with market comparisons for the MN Department of Veterans Affairs and the State Veterans Homes.

Project Duration

Start Date Wed, 07/01/2015 - 00:00

Original end date Fri, 06/30/2017 - 00:00

Actual end date Tue, 06/30/2020 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $55000.00

Amendments $76901

Contract total $131901.00

Did project finish within budget? Yes

What was the funding source? State

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Paula Newinski

Evaluator Email Address Paula.Newinski@state.mn.us

Evaluate the contractor's timeliness Contractor supplied reports on a monthly and timely basis

Evaluate the contractor's quality Very good. Reports are clean, readable, organized and show clear comparison to like organizations in the industry.

Evaluate the contractor's cost 5 very satisfied

Evaluate the contractor's overall performance 5 Very good-excellent

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): None

Please rate the overall experience with the contractor 5 - very satisfied