Agency MnSure

Contractor Trissential - Wanita Thostenson

SWIFT Contract Number 111011

Project Name MNsure

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: The purpose of the contract was to lead business process improvement efforts across MNsure, oversee continued implementation of customer service model, implement policies and procedures to support customer service activities, provide project management and leadership on a portfolio of strategic projects.

Project Duration

Start Date Fri, 07/01/2016 - 00:00

Original end date Sun, 12/31/2017 - 00:00

Actual end date Sun, 12/31/2017 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) 1593.50

Contract Amounts

Original contract: $157760.00

Amendments $159680.00

Contract total $317440.00

Did project finish within budget? Yes

What was the funding source? Federal

Is this a sole source contract? Yes

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) This was a single-source contract because the contractor was the only person who could perform the tasks outlined in the contract.

Evaluator Name Karina Milosovich

Evaluator Email Address Karina.Milosovich@state.mn.us

Evaluate the contractor's timeliness The contractor's work was always, without exception, provided either prior to or on established deadlines. She also did an excellent job of working with other MNsure staff working on her projects to ensure that they had what they needed in order to meet their own deadlines and requirements.

Evaluate the contractor's quality The contractor's quality of work was impeccable. The contractor routinely surpassed expectations of MNsure's senior leadership team and for that reason was given particularly complex problems and initiatives to address. There were no projects assigned to the contractor that was not handled effectively and timely. The contractor consistently sought input from various parts of the organization as needed on each project. The contractor did a particularly excellent job of communicating project status, processes and obstacles to those that needed to be informed. The contractor's documentation of processes and projects was also excellent and will continue to be utilized and leveraged by MNsure in the future.

Evaluate the contractor's cost The contractor's cost was appropriate for the work to be completed.

Evaluate the contractor's overall performance The contractor met all contract requirements and exceeded expectations.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): Not Applicable.

Please rate the overall experience with the contractor 5 - very satisfied