Agency Human Services Dept

Contractor ZenMation, Inc.

SWIFT Contract Number 109072

Project Name SSP Online Training

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: Deaf and Hard of Hearing Services entered into a contract with ZenMation, Inc. to develop accessible online best practice curriculum and video resources for Support Service Providers (SSP) when providing services to persons with combined hearing and vision loss and the development and implementation of online training regarding best practice curriculum for Support Service Providers. Deaf and Hard of Hearing Services Division recognized a gap in training for SSPs on how to work with individuals with combined vision and hearing loss. In turn, developed the RPF for vendors to develop a curriculum to training SSP on best practices.

Project Duration

Start Date Thu, 05/12/2016 - 00:00

Original end date Sat, 12/31/2016 - 00:00

Actual end date Sat, 12/31/2016 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $49495.00

Amendments $0

Contract total $49495.00

Did project finish within budget? Yes

What was the funding source? Grant account

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Sharisse Leier

Evaluator Email Address sharisse.leier@state.mn.us

Evaluate the contractor's timeliness The SSP Online Training project had and aggressive timeline. ZenMation accepted the challenge and delivered a workplan that was ideal to meet the tight time line. They dedicated the appropriate amount of time to content development, video shoots and online content development.

Evaluate the contractor's quality One particular element Deaf and Hard of Hearing Services was interested in were all the accessibility features the online training needed to achieve. Many consumers who will access this training use assistive technology. ZenMation is well versed in making online learning systems that are interactive, interesting and accessible to all that access the program.

Evaluate the contractor's cost Deaf and Hard of Hearing Services was satisfied with overall cost of the project and the budget for the online training curriculum.

Evaluate the contractor's overall performance ZenMation did a remarkable job with developing the content of the online SSP Training. ZenMation is especially skilled at research, content development and online curriculum development. ZenMation takes pride in the quality of the curriculum, the accessibility of the online learning modules and the interactivity of the course work.

The only issue DHHS has encountered was with the DHS YouTube training channel. The videos in the product will link from the DHS YouTube channel and getting those embedded videos uploaded delayed the announcement of the project for nearly 2 months. ZenMation continued to provide assistance even after the contractual obligations had expired.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): None.

Please rate the overall experience with the contractor 5 - very satisfied