Agency TRANSPORTATION DEPT

Contractor Communispace Corporation

SWIFT Contract Number 73527/3000166622, 3000204

Project Name Online Customer Community

Project Number (if applicable) 4943

Summarize purpose of the contract, including why it was necessary: To build and manage our (online) community of customers so we could gather ongoing /weekly feedback from our public -- service expectations, understanding of needs and feedback related to our products and services.

Project Duration

Start Date Tue, 01/21/2014 - 00:00

Original end date Sat, 01/31/2015 - 00:00

Actual end date Sat, 01/31/2015 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $282680.00

Amendments $13250.00

Contract total $295930.00

Did project finish within budget? Yes

What was the funding source? Trunk Highway Funds

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Karla Rains

Evaluator Email Address Karla.Rains@state.mn.us

Evaluate the contractor's timeliness Very responsive. They have strong communications systems so I always knew when my deliverables were coming and if there was a timing issue, I knew that in advance as well.

Evaluate the contractor's quality Quality service was provided. We worked with a strong team that had QC systems in place. With my time being short, I always knew the products provided were clean and accurate. Typically, more than one member of their team would have reviewed the reports and questionnaires before they came to MnDOT.

Evaluate the contractor's cost Fitting for the services provided. These were weekly surveys and discussions which are labor intensive while also managing the panel every day.

Evaluate the contractor's overall performance Excellent. I’m impressed with their critical thinking, strategic approach to the challenges we faced and their customer service.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): {Empty}

Please rate the overall experience with the contractor 5 - very satisfied