Agency Administration Dept

Contractor MarketResponse International

SWIFT Contract Number B48421

Project Name Individual and provider surveys, and meta-analysis

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: Conduct a meta-analysis of customer research studies conducted since 2000; design survey tools to gather input from the Council's customer groups - individuals wth developmental disabilities and families, and the people who support them to learn of customer needs, requirements, and expectations; conduct surveys with information collected to help with prepartion of the Council's Five Year State Plan for FFYs 2012-2016; prepare a report of survey results and present to the Council.

Project Duration

Start Date Tue, 09/21/2010 - 00:00

Original end date Fri, 04/15/2011 - 00:00

Actual end date Fri, 04/15/2011 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $50000.00

Amendments {Empty}

Contract total $50000.00

Did project finish within budget? Yes

What was the funding source? Federal (P.L. 106-402)

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Mary Jo Nichols

Evaluator Email Address mary.jo.nichols@state.mn.us

Evaluate the contractor's timeliness All phases of the research study and the meta-analysis were completed on time.

Evaluate the contractor's quality Quality is excellent. Marketresponse International has a good working knowledge of the developmental disabilities field, a critical factor in designing survey tools as well as conducting studies/surveys. They are very experienced in the customer research field, and very professional in all their dealing with customers.

Evaluate the contractor's cost The Council has a limited budget and contractors understand this. They must be able to meet contract requirements and performance goals given the funds allocated by the Council for a particular project area - customer research studies in this instance. Becasue of their experience and expertise in the field, MarketResponse International can offer an approcah that will get to the core of issues, and generate meaningful and accurate results.

Evaluate the contractor's overall performance Overall performance is very good to excellent.

Would you engage the contractor's services again? Yes

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): None

Please rate the overall experience with the contractor 5 - very satisfied